General Terms and Conditions (GTC)

These general terms and conditions (GTC) apply to all therapies, treatments, training, courses and other services provided by Angela Hofstetter, unless otherwise agreed in writing.
By booking a service or purchasing a subscription, the customer confirms that they have read and understood these GTC and accepts their validity.

The current range of services, prices and applicable billing arrangements for therapy, treatment, training and course services are available on the website.
The provider is registered with the ErfahrungsMedizinisches Register (EMR) for FOI treatments and holds Qualitop certificates in the areas of Pilates, fitness and personal training. Depending on the insurance model and supplementary insurance coverage, partial reimbursement of costs may be possible. However, reimbursement or cost participation by the insurance provider cannot be guaranteed. The customer is responsible for clarifying the requirements and extent of any possible cost participation directly with their insurance provider before starting treatment or training.
Registration for therapy services and personal training is carried out via the tbooking online booking system on the website. Registration for group courses is carried out via the Eversports booking system on the website or via the Eversports app.
A booking made through the booking systems offered on the website is binding. The contract for the booked service is concluded upon receipt of the booking confirmation or confirmation by the provider.

The prices are listed on the website and correspond to the current range of services.
Private invoices and services paid directly by the customer are sent by email and must be paid within 30 days of receipt.
In the event of late payment, the provider reserves the right, following an unsuccessful payment reminder, to charge a reminder fee of CHF 20.00 and default interest of 5% p.a. from the due date.
If the requirements for reimbursement are met, physiotherapy services will be billed to the responsible health, accident, disability or military insurance provider in accordance with the applicable statutory and tariff provisions. The deductible and co-payment costs, where applicable, are borne by the patient.
Services that cannot be billed to a mandatory or other social insurance provider will be invoiced privately to the customer.
Invoices for FOI treatments and qualifying training services may be submitted by the customer directly to their insurance provider, provided that the requirements of the respective supplementary insurance are met. Cost participation by the supplementary insurance provider cannot be guaranteed.
Accepted payment methods are bank transfer and TWINT, where available for the respective service. The information required for payment is provided on the invoice or in the respective booking system.

Booked appointments and sessions must be cancelled at least 24 hours before the scheduled start time via the respective booking system or through the method provided by the provider.
In the event of late cancellation or a no-show, the booked service may be charged in full to the customer or deducted from the subscription as a service used. Cancellation or no-show fees generally cannot be billed to health, accident or other social insurance providers.
Mandatory statutory provisions remain unaffected. In justified exceptional cases, the provider may, at her discretion, waive the charge.
If the customer arrives late, there is generally no entitlement to an extension of the booked service. The service ends at the originally agreed time unless a different arrangement is possible for organisational reasons.

The applicable statutory, insurance and tariff requirements apply to the billing of physiotherapy services to an insurance provider.
The patient is responsible for providing a valid medical prescription for the respective treatment and billing in good time.
If a service cannot be billed to the insurance provider due to a missing, invalid or late prescription, it may be invoiced privately to the patient.
The patient is also responsible for notifying the provider without delay of any changes concerning insurance coverage or the accident or insurance claim, insofar as these are relevant to billing.

Training subscriptions for group training are personal and valid from the date of purchase for the respective period indicated:

Transfer to other persons is generally not permitted. Exceptions may be approved in the event of illness, accident, pregnancy or other important reasons following prior consultation with the provider.
After the stated validity period expires, unused services lapse. There is no entitlement to a refund. Individually agreed suspension remains reserved:
In the event of illness, accident, pregnancy or other important reasons, a subscription may be temporarily suspended following prior consultation with the provider. Retroactive suspension is generally excluded. The provider decides on the duration and scope of the suspension on a case-by-case basis.

If a service cannot be provided by the provider for important reasons, a suitable replacement service or alternative appointment will be offered where possible. If this is not possible, the corresponding service will be credited or refunded on a pro-rata basis.
The provider reserves the right to cancel or combine group courses if there are insufficient participants. Services already paid for but not used will be credited or, if no suitable replacement solution can be offered, refunded.

The provider may refuse or discontinue participation in training or a course if health reasons, an increased risk of injury or other important reasons make this necessary. Services already paid for but not yet used will, depending on the individual case, be credited, applied to another suitable service or refunded on a pro-rata basis.
The customer undertakes to inform the provider fully and truthfully of any complaints, illnesses, pre-existing conditions, limitations, medications and changes in their state of health that are relevant to therapy or training.
Participation in training and courses, as well as independent performance of exercises, is generally undertaken at the customer’s own responsibility and with due regard to their individual physical limitations. Pain, complaints or changes in health must be reported to the provider without delay.
Home exercises and recommendations provided as part of therapy must be carried out in accordance with the instructions given. In case of uncertainty, pain or complaints, the exercises must be stopped and the customer should consult the provider or, where appropriate, a doctor.
For minors, the consent of their legal representative is required for booking and participation where necessary.

Therapeutic and training-related services are provided to the best of the provider’s knowledge and ability and within the scope of the relevant professional qualifications. They do not replace medical assessment or diagnosis where medically indicated or required. No specific treatment, therapy or training outcome can be guaranteed.
To the extent permitted by law, the provider’s liability for slight negligence is excluded. Liability for damage caused by intentional or grossly negligent conduct, as well as liability that cannot legally be excluded, remains reserved.
Customers undertake to treat the premises, facilities and training equipment with care and to follow the provider’s instructions. A person who intentionally or through gross negligence causes damage to premises, facilities or training equipment may be held liable to the extent permitted by law.
To the extent permitted by law, no liability is assumed for the loss, theft or damage of personal belongings and valuables. Customers are responsible for supervising their own personal belongings and valuables.

The processing of personal data, including particularly sensitive personal data such as health-related information, is carried out in accordance with the Privacy Policy. It is available at angelahofstetter.ch/datenschutz.

The landlord of Studio The Space (Din Chreis GmbH) operates video surveillance in the studio entrance area for security purposes.
Changing rooms, sanitary facilities and the studio premises themselves are excluded from video surveillance. Recordings are automatically deleted after a maximum of 72 hours.

The provider reserves the right to amend these GTC at any time for future bookings and contracts. The current version will be published on the website. Contracts already concluded and subscriptions already purchased generally remain unaffected by subsequent changes.

If any provision of these GTC is or becomes wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The applicable statutory provisions shall apply in place of the invalid or unenforceable provision.

Swiss law shall apply. To the extent that no mandatory statutory place of jurisdiction applies, Zurich shall be the place of jurisdiction. Mandatory statutory places of jurisdiction, in particular those in favour of consumers, remain reserved.

Last updated: September 2026